Start a return within 14 days
Use the contact form within 14 calendar days after the carrier marks the order delivered. Include the order number, Good Finds SKU, reason for the return, and photos when the item arrived damaged or differs materially from its listing. Wait for return instructions before sending an item back.
Eligible condition
The exact Good Finds item must be returned with all included parts and accessories, in the same condition in which it was delivered, apart from the issue reported to Good Finds. Good Finds may decline a return for a different item, missing pieces, customer-caused damage, misuse, or tampering.
Shipping responsibility
For a change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. If the item arrived damaged in transit or differs materially from the approved listing, Good Finds will provide a return label or another documented resolution and will refund the eligible original shipping charge. Good Finds does not charge a restocking fee.
Clearly disclosed final-sale items
An item is final sale only when its product page clearly says “Final sale” before payment. A final-sale label does not remove the customer’s protection when the item arrives damaged in transit or differs materially from what Good Finds disclosed.
Refunds are not automatic restocks
After Good Finds receives and inspects an eligible return, the approved refund is submitted to the original payment method. Financial-institution timing can vary. A Stripe refund and a merchandise return are separate records, and every returned product must pass inspection before it can become sellable inventory again.
Return records
Order, payment, return, inspection, and refund events remain connected to the Good Finds order so support can explain what happened without guessing. Nothing in this policy limits rights that cannot legally be waived.